Terms & Conditions

These Terms & Conditions apply to your use of the Xelqoravinthessa website and to enquiries, quotes and orders for bakery products and related services. Please read them before placing an order. When you submit an order or accept a quote, you agree to the terms that apply to that transaction, subject always to your rights under New Zealand consumer law.

1. Business details and contact

The website and bakery business are operated by Xelqoravinthessa Limited (“Xelqoravinthessa”, “we”, “us” or “our”). Our business address is The Tannery, 3 Garlands Road, Woolston, Christchurch 8023, New Zealand. You can contact us at info@xelqoravinthessa.com.

2. Website information

We take reasonable care to keep the website accurate and current. Product descriptions, photographs, ingredient information, availability, prices and opening hours are provided as a guide and may change as our menu and production schedule change. A photograph is illustrative; the finished product may vary slightly because bakery goods are made by hand and seasonal ingredients may differ.

We may correct typographical errors, update product details or remove an item that is no longer available. A correction to the website does not remove any rights you have under applicable consumer law in relation to an order already accepted.

3. Products and availability

Our range may include naturally leavened bread, pastries, celebration cakes, seasonal bakes and bakery catering selections. Products are prepared in small batches, so daily availability can vary. An item shown on the website is not guaranteed to be available at every time or on every day.

If a product becomes unavailable after you enquire or place an order, we will contact you to discuss a suitable alternative, a revised collection time or a refund where appropriate. We will not substitute a materially different product without your agreement.

4. Enquiries, quotes and order acceptance

An enquiry is a request for information and does not itself create a confirmed order. For custom cakes, catering and larger orders, we may ask for the event date, guest numbers, preferred flavours, design details, dietary requirements and collection or delivery arrangements before providing a quote.

A quote will describe the products or services, price, relevant dates and any deposit or payment requirements. A quote is subject to the validity period stated in it. An order is accepted when we confirm it in writing or otherwise clearly confirm acceptance. We may decline an order where we cannot safely or reasonably fulfil it, including where the requested timing is not practical.

5. Prices, currency and payment

Prices displayed on the website are in New Zealand dollars (NZD), unless expressly stated otherwise. Prices may change without notice before an order is accepted. The price confirmed in an accepted quote or order confirmation will apply to that order, subject to any agreed change.

Where applicable, GST will be treated in accordance with New Zealand tax law and shown on the relevant quote or invoice. Any delivery charge, special packaging charge or other agreed cost will be identified before the order is confirmed.

Payment must be made using the method and by the due date stated in the quote or invoice. For custom cakes or catering, we may require a deposit to secure the production date. Any deposit, balance due date and cancellation terms will be explained before you commit. We do not ask you to send full card details by email.

6. Custom cakes and made-to-order products

Custom products require planning and may involve ingredient ordering, design preparation and reserved production time. We recommend making a custom cake enquiry at least five working days in advance. Larger cakes, wedding orders and complex catering requests may require more notice.

We will confirm the agreed size, flavour, filling, finish, portion guidance, price and collection details. Colours and decorative details may vary slightly from a screen reference because of ingredient, lighting and hand-finishing differences. If you request a design based on third-party artwork or a protected character, you are responsible for ensuring that you have the right to request its use.

Changes requested after confirmation may affect the price, production schedule or feasibility. We will tell you about any material change and obtain your agreement before proceeding.

7. Collection and delivery

Collection arrangements will be confirmed when your order is accepted. Please arrive within the agreed collection window and check the order before leaving where reasonably possible. If you expect to be late, contact us as soon as you can so we can discuss available options.

Local delivery may be available for selected larger orders by prior agreement. Delivery charges, delivery windows and the delivery address must be confirmed before the order is accepted. You are responsible for providing accurate delivery details and ensuring someone is available to receive the order. Risk of loss or damage passes in accordance with applicable law and the agreed delivery arrangement.

8. Ingredients, allergens and dietary requests

Our kitchen handles ingredients that may include wheat, gluten, milk, eggs, nuts, peanuts, sesame, soy and other allergens. Although we take care when preparing and handling food, cross-contact may occur. We cannot guarantee that a product is completely free from a particular allergen unless we have expressly confirmed that in writing for the specific product and production process.

Please tell us about allergies or dietary requirements before placing an order. We will explain what we can reasonably accommodate. You should not assume that a product is suitable for a particular dietary need based only on its name, appearance or a general description on the website. If an allergy is severe, contact us before ordering so we can discuss the available information and limitations.

9. Changes, cancellations and refunds

If you need to change or cancel an order, contact us as early as possible. The amount of notice required depends on the product, the production work already completed and any ingredients or materials purchased specifically for the order. We will explain any reasonable costs that have already been incurred and any refund or credit available.

For perishable goods and made-to-order products, cancellation rights may be affected by the nature of the product and the stage of preparation, but nothing in these terms excludes a right or remedy that cannot lawfully be excluded. If a product is faulty, unsafe, materially different from what was agreed or otherwise fails to meet a consumer guarantee, please contact us promptly so we can assess the issue and provide the remedy required by law.

10. New Zealand consumer rights

Nothing in these Terms & Conditions is intended to exclude, restrict or modify rights or remedies available under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or any other law that cannot lawfully be excluded. Where those laws apply, they prevail over any inconsistent term on this page.

We will not make misleading claims about products, ingredients, prices, availability or the services we provide. If you believe a product or service does not meet the applicable legal standard, contact us with your order details and a description of the issue so that we can respond.

11. Website use and intellectual property

Unless otherwise stated, the text, photographs, brand presentation and other original material on this website are owned by or used with permission by Xelqoravinthessa. You may view and print reasonable extracts for personal, non-commercial use. You must not reproduce, republish, sell or commercially exploit website material without prior written permission, except where the law permits.

You agree not to misuse the website, attempt unauthorised access, interfere with its operation, introduce malicious code or use the website in a way that infringes another person's rights. We may restrict access where reasonably necessary to protect the website, our customers or our business.

12. Website availability and third-party services

We aim to keep the website available and functional, but uninterrupted access cannot be guaranteed. Maintenance, network issues, hosting problems or events outside our reasonable control may affect availability. We may update or discontinue website features without notice where reasonably necessary.

Where the website links to an external website or service, that service is operated independently and is subject to its own terms. We are not responsible for external content or services that we do not control.

13. Liability

To the extent permitted by law, we are not responsible for loss that is caused by inaccurate information supplied by a customer, failure to follow reasonable storage or handling guidance, or an event outside our reasonable control. We are not liable for indirect or consequential loss to the extent that such liability may lawfully be limited.

Nothing in this section limits liability for fraud, deliberate misconduct, personal injury caused by negligence, or any consumer right or liability that cannot legally be excluded or limited. If a remedy is available under New Zealand consumer law, these terms do not remove it.

14. Events outside our control

We may be unable to fulfil an order on time because of events beyond our reasonable control, such as severe weather, transport disruption, power failure, supplier interruption, illness, emergency closure or government restrictions. We will contact you as soon as reasonably practicable and discuss an appropriate alternative, revised collection time or refund where required.

15. Privacy

Personal information is handled in accordance with our Privacy Policy. By contacting us or placing an order, you acknowledge that we need to use relevant information to respond to your enquiry, prepare and fulfil the order, communicate with you and meet applicable legal obligations.

16. Changes to these terms

We may revise these Terms & Conditions when our products, services or legal obligations change. The version published on this page applies to future use of the website and future orders. Any terms specifically agreed for an accepted order will continue to apply to that order unless both parties agree otherwise or the law requires a different result.

17. Governing law and disputes

These Terms & Conditions are governed by the laws of New Zealand. If a concern arises, please contact us first so we can try to resolve it directly. This does not prevent you from using any statutory complaint, dispute resolution or court process available to you.